|
     |
|
|
|
||
|
|
 |
|
| Home > Retailers > On-Site Mystery Shops | |||||||||||
|
Mystery
shopping your store location(s) in person You know how to run your business or do your job. You leave nothing to chance. You use every advantage to stay ahead of the competition. To do otherwise would mean falling behind, becoming yesterday's greatness. So what do your customers think about your service ? We know you wouldn't answer that question with guesses, so when was the last time you did objective, detailed, measurable consumer satisfaction research ? With a nationwide network of trained mystery shoppers using targeted surveys and looking at all defined aspects of your business which impact customer satisfaction, U.S. Mystery Shoppers can give you the answers you need to make vital management decisions. Our research will give you another tool in your arsenal to be the very best that you can be. Sometimes a small change can have a dramatic impact on your bottom line. Our employee rewards programs can also have a tremendously positive effect on employee morale and consequently customer satisfaction. While U.S. Mystery Shoppers uses trained, anonymous evaluators to visit your establishment with a critical shopper's eye, our task starts way before our shoppers set foot inside your premises. First, we determine your goals and objectives. Second, we lay out a program and design the research material for our mystery shoppers follow based on your goals and objectives. - You can reactivate a survey used from one assignment for another. Making as many changes as needed to improve the focus in any given area yourself with our very user friendly web interface provided from the Retailer Console. Of course we are always here to help. Then it's time to send the Shoppers in. Within days we will begin receiving the feedback which must then be quality controlled by our staff. The detailed reports we receive from our mystery shoppers are analyzed by our professional quality control team to make sure we are collecting the information you require. Finally your reports are available online in .pdf format ( Adobe Acrobat ). Your report(s) are a tool you can trust will help you take your business or job to the next level, scientifically, and with out all the guess work. |
||||||||||